Thank you for this! Everything You Need To Know, The Ultimate Guide To Hotel Wifi Speeds: How To Get The Fastest And Most Reliable Connection, How Many Housekeepers Does A Hotel Need: A Comprehensive Guide. If youve ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Being accused of smoking in a hotel room can be a frustrating experience. Ya missed your checkout time, she snarled, taking another drag and turning her head away. Days Inn by Wyndham Orange Anaheim. Police arrested 33-year-old Michelle Belanger and . It said when its housekeeper opened the room to clean it, there was a strong smell of cigarette smoke. The housekeeper contacted a front desk representative, who then accompanied the housekeeper to the room and verified that there was indeed a strong smell of smoke. I contacted the company, and it refunded the $250 cleaning fee. Do I have any options to fight this? I've booked an AirBnB for a long stay. A: Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. We are, like all Sheratons, a 100% smoke free hotel. Travel Troubleshooter: Airbnb banned me because they think I still live in Russia Christopher Elliott. Consumers: Ask Lawyers Questions and Get Answers for Free! This is the version of our website addressed to speakers of English in the United States. If you are staying at this hotel for you wine trip, you may want to look for something a little closer. Can You Smoke Weed In A Hotel? Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . We stayed at the hotel for our trip to Sonoma. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. Press question mark to learn the rest of the keyboard shortcuts. When you checked into a room that smelled like smoke, you should have said something. Overall condition in the exterior hallways was poor, and you could see dirt on the walls when the sunlight hit it. Editor, Marcus Herbert. Is that his only option? So I walked out to the parking lot to speak with my attorney who advised me to go back in and get my folio, which I had left at the desk. Nothing I would say would get this staff to listen to logic. They asked me to "behave" and threatened further consequences. Jennifer Scruggs, 35, of Turner . Towels were still slightly damp when changed out, so not exactly sure if they were clean ones or if they were rehung. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Log In. by Ariana St Pierre, WGME. Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. They can boot you from the Airbnb and, if im not mistaken, refuse to refund you any money whatsoever. Otherwise, find a better hotel. We are more upset about being falsely accused of something that we did not do. The folks who are accessing you of the smoking have the burden of proof so you should go to court and deny their claim and put them to the test. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! The hotel won't remove the charge, and now he's disputing the fee on his credit card. As far as they're concerned, if anyone lit up in the room, and they see evidence of it, then the person who is responsible for the bill should pay the $250 fee. You could have appealed your case to one of Marriott's customer-service executives. Create an account to follow your favorite communities and start taking part in conversations. Instead, use the ashtray provided or carry a portable ashtray with you. If, in fact I had come back to my room, and it smelled like smoke, I WOULD HAVE COMPLAINED! Don't laugh. Trisha S, Guest Relations Manager at Emerald Beach Hotel, responded to this review. In this article, we'll dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. Press J to jump to the feed. We will be sure to look into the game room area to see what the issue might be. He admitted no one smoked in the room, and did a half hearted apology. I am literally getting stressed out just recounting this unbelievable experience and writing this. I said, fine, please bring your manager over, because this is ridiculous. My son loved jet skiing. Yet to receive any reply. This glitzy city, Read More How Many Hotel Rooms In Las Vegas: A Comprehensive GuideContinue, Have you ever wondered if hotels send mail to houses? How can I seem modest? She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. Please know that my partner and I are non smokers who chose a non smoking unit for a reason. The staff was friendly and provided great dining choices. Show prices. I left a message for the manager but never received a call back. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveler reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. When the hotel refused to reverse the charge, you posted warnings on several websites and filed a BBB complaint. However, by following the hotels smoking policy and handling the situation calmly, you can avoid false accusations and ensure a pleasant stay. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. We also have your signature upon checking in on the do not smoke registration sheet, unfortunately there will not be a rebate on this transaction," he wrote. Any "noise" we have made has been the TV or talking to each other. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The food at the hotel was also very good (both room service and at the bar). Ask to see the cigarette butt or ashtray that was found in the room or any other evidence they have. View out the window is of the back of another building.The entire hotel needs some maintenance. The hotel is at the far south end on Sonoma county. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. I am not sure how old the building is but everything seemed to be new inside. Taxes and fees that are shown are estimates only. Is this some kind of scam to kick me out of the AirBnB? October 6, 2022. A representative phoned you and agreed to refund the $250 fee. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. A very impressive building and it was just as good inside.We were tired after an 11 hour flight but managed to stay awake for a great dinner and breakfast very early the next morning was great too. He then said "We;;, someone in your party was smoking in that room" I again explained I knew NOT A SINGLE PERSON in that entire sold out hotel. It could have been a housekeeper. Same thing in the restaurant. They don't offer a free breakfast. Create an account to follow your favorite communities and start taking part in conversations. Is that legit? Therefore, you should not have to pay a smoking fee or half a smoking fee. Tripadvisor performs checks on reviews. If there is anything I can do to help, please feel free to contact me. Luckily I reviewed my credit card statement and caught it. Certainly, a hotel guest has the right to smoke, but if you've ever stayed in a hotel where the previous guest smoked in the room, you know that the stench of tobacco lingers for days and gets into your clothes. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. :rotfl::rotfl: This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Thankfully, the pool was somewhat clean and that satisfied my son. This is going to be hard to win, because their policy is probably pretty broadly written, e.g., as you say "evidence of smoking" which does exist. A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. Review tags are currently only available for English language reviews. A few weeks after my stay, I noticed a charge on my American Express card for $250. Can I get a refund? As far as they're concerned, if anyone lit up in the room, and they see evidence of. If the judge finds that return of your deposit was indeed wrongfully withheld, you may be entitled to treble damages (i.e., 3 times the amount wrongfully withheld). It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. We stayed on points so it was worth the drive to save some money. I would pay extra to breathe clean air, a fact Marriott probably knows. Also, we had two $3,500 laptops and a lot of camera gear in the room. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. The Hotel . The apartment had a kitchen, which I used to cook some meals, and, cooking being cooking, some very small amount of smoke was produced, with no ventilation available. Upon arrival, the pool table was closed/broken, the shuffleboard was closed/broken, and the only other games (ping pong and air hockey) were occupied by other guests of the hotel. My dog loved the sand dunes on our early morning walk.. Should I still contact AirBnB support? I just had a baby (with whom I stayed with) and my husband has asthma. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . Why would we then smoke in the room? I wish you best of luck keep us posted. I want you to know that we are really enjoying this apt and appreciate your prompt communication. He wouldn't back down, and wouldn't listen to us. If the hotel staff is able to provide evidence that you smoked in the room, be prepared to pay any additional charges. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. Host falsely accused me of smoking. It's been 12 hours.. Tell them "I'm sorry but we don't smoke. https://www.peeryhotel.com/hotel-accused-me-of-smoking/, Appearance Published Date: If you have evidence to support your claim, such as a non-smoking room receipt or a clean ashtray, present it to the hotel staff. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. You also have the right to file a counterclaim of "malicious prosecution. Tripadvisor performs checks on reviews. They got back to me & said it was a valid charge & refused to remove it. Nor could she imagine the trouble her credit card dispute would cause. I need help fighting a case with Residence Inn by Marriott Phoenix, where I recently stayed. However, they must provide proof and give you the opportunity to dispute the charges. I am a non-smoker being accused of smoking and being forced to leave. Hello! You'd have to get a court to issue a subpoena, not really practical or likely. "We so enjoy staying at your hotel. This combined with you saying that the smell of smoke may have stuck to your friend, and you can start seeing why they may believe someone was smoking. Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. I replied to the host almost word to word of what you wrote. I stayed here for a business trip and found it to be a very nice hotel. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. I do apologize if this was of any inconvenience to you. Travel Troubleshooter: Budget charges $250 for calibrating a camera. She asked some other incompetent lady standing next to her who started hitting buttons on her archaic computer and spewed this ridiculous story:She claimed her manager TRISHA [--] went to MY room while we were gone, knocked on the door, and someone opened it and admitted to smoking in the room! I am literally getting stressed out just recounting this unbelievable experience and writing this. Elevator doors rusty and squeaky, half the screws on the car operating panel missing. Not only am I a lifelong non smoker, but I am 7 months pregnant. In theory only, probably. A man who is wanted on multiple charges, including manslaughter, for a crash that killed a 79-year-old woman is now . Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Is this just another way for hotels to make money? The hotel is very clean and the staff were professional. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements!More. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. Contact him at elliott.org/help or chris@elliott.org. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Being accused of smoking in a hotel room is a serious matter. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. Please see our partners for more details. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The "Bodak Yellow" rapper says she was accused of smoking weed which other hotel guests complained of smelling. Some hotels seek out actual physical evidence before they levy a fine. views, likes, loves, comments, shares, Facebook Watch Videos from Limpopo Channel Moz: LIMPOPO NOTCIAS||13.01.2023 I look forward to staying here again. But I didnt do it! Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. However, I do not smoke. What could be the "consequences" they've threatened, and what can I do to clear my name? Last 30 Days. Show Transcript. We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. Miss Manners: People look when I drive down the street. We hope you will still consider us your next time in Corpus Christi. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. It could have been a previous guest, too. 499 reviews. URL: How Much Do Hotel Housekeepers Really Make? Your room had to be closed for a few days while the hotel cleaned it. Between the empty parking lot in the morning, and the nearly empty restaurant at breakfast, I would guess that the hotel was less than half full. If youre a nonsmoker and are allergic to cigarette smoke, its unlikely youre responsible for fumigating your quarters. Easy. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. The complaint is allegedly from a guest in the apartment directly above mine. I called a manager at the Red Roof Inn. I was falsely accused of smoking in my apartment when I am a non-smoker. Harriette Cole: How do I tell him we'll never be housemates? Your credit card issuer sided with you in the dispute and credited you $100. STAY AWAY! Review tags are currently only available for English language reviews. Ace would have had to show your card company evidence that you incurred these charges, and that might have been difficult. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. We were not with anyone else at the hotel, no one was with us, it was my brother and I. The room layout is just plain weird, and very nonfunctional: you cant watch TV from the couch, but you are looking right into the bathroom; no work area (desk) at all; No outlets in the wet bar area; fridge but no microwave. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. If you dont recognize an item, contact the merchant and ask about it. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveller reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. The guest contacted our accounting department to dispute the charge. Filing fees? ago Well that's disappointing. Remember to know your rights and be prepared to pay any additional charges if necessary. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. "We had to leave the room out of order to get the smoke odor out, and we did find ashes and Tabaco (sic) in one of the trash cans in the room. They now have a restaurant in its place. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? Airbnb support is notoriously terrible though. Were There Hotels And Restaurants In Ancient Rome? They've likely satisfied that requirement. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. There is literally evidence of a cigarette butt in your room. I could have been hit with a smoking fee, but wasnt. If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. I contacted Red Roof on your behalf. Period. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Stayed two nights on a business related trip. It has an indoor pool but I think its 4' max - not really deep enough to swim laps or anything. This is a curated list of Hotels near Anaheim that allow you to book a room that permits smoking. Period. She said the cleaning lady said the room smelled of smoke and so we were guilty of smoking. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. No one ever said anything about the charge. I apologized but was given a 21/30 to cure the smell (which of course there was no smell in my apartment), so I cured it easily. Reddit's automated bots frequently filter posts it thinks might be spam. Christopher Elliott, King Features Syndicate, Inc. elliott.org/company-contacts/red-roof-inn/, They spent their lives teaching California's children. Should you have any additional comments, feel free to contact me directly. Please see our partners for more details. But I didn't see any photos of the alleged evidence. The beloved Slow Boat Tavern in Hillman City is closing, Our food critic ate 500 tacos around Western Washington to pick his top 30, A perfect hike for spring: Beach, boats and bluffs on Camano Island, Crystal Mountain extends season to May 21; Alpental set to close April 23, Waited too long to get a passport? Been here now 3 times. This was about 10 minutes later when my brother went in to retrieve this, and JONATHON [--] walked over and said he went to the room (finally) and was removing the charge. Kid paradise but too loud & overcrowded in pool & play area. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). He also promised to make some changes to the way in which future cleaning fee claims are handled, to prevent another misunderstanding. This was so disrespectful. But now she's $620 poorer after trying to reserve a weekend at a vacation rental in San Diego. Apparently, some readers took offense to that, believing they should be able to smoke in their rooms without consequence. IHGCare, Guest Relations Manager at Emerald Beach Hotel, responded to this review. Any help you can provide to shed some light on this ridiculous charging practice would be much appreciated. Stayed in this hotel for WELL under 24 hours for business. Fullerton. This appears to be a classic breach of contract. Suspended ceiling in the bathroom has rusty rails. Can You Stay In A Hotel At 17 With An 18 Year Old? Goes without saying, right? I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). I was on the first floor and my room overlooked the marina, which was nice . The apartment is comfortable and the host is responsive. Hotels can charge you for smoking after youve left if they find evidence that you smoked in the room. Smoking is a fire hazard and can cause damage to the hotels property. Airbnb Vs Hotel: Which Is Better For Your Next Vacation? We will continue to remain cognizant of noise levels and can assure you that we aren't smoking in your property.". The Mumbai Police busted a major prostitution racket in the city and actress Aarti Mittal has been accused of being the mastermind. Orange. Stayed in this hotel for WELL under 24 hours for business. Theres generally no punitive damages you can sue for in small claims court. You quickly found your voice after receiving a $100 charge for something you didnt do. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! I had stayed at Ace Hotel in Palm Springs a year ago with a group, and had been thoroughly impressed with my stay. All Access Digital offer for just 99 cents! There has been no attempt to "scam" the guest. I happen to agree with Marriott's nonsmoking policy. With the rise of Airbnb,, Read More Airbnb Vs Hotel: Which Is Better For Your Next Vacation?Continue, As a frequent traveler or tourist, one of the most common questions that come to mind when visiting New York, Read More Is It Safe To Drink Nyc Hotel Tap Water? : Lawyers, Answer Questions & Get Points By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. standard king room - smoking, queen room with two queen beds - smoking. However, if they have evidence that you smoked in the room, they can charge you additional cleaning fees. Aarti has been arrested for pushing aspiring models and . I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. I hadn't. Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. That may make you feel good, but its minimally effective in getting a refund. The apartment is comfortable and the host is responsive. davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this review. Is that legit? Sorry, this post was removed by Reddit's spam filters. Press question mark to learn the rest of the keyboard shortcuts. Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. It's true that Marriott gets more than its fair share of cleaning-fee complaints, but not enough for me to think it is using these fees to generate revenue in any systematic way. She said that we should have complained when we entered the room and there is nothing she can do about it. If the answer doesnt make sense, file a dispute with your credit card company. The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. Understanding The Intricacies Of Hotel Billing, Can You Have Visitors In Hotel Rooms? I also agree that the $250 is fair. But hotels don't necessarily see it that way. Some hotels may have designated smoking areas outside the building. We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. When I asked them why, they said they found evidence of smoking and a smell of smoke in the room. Easy. Edited to add: the apartment is one of 12 in a three storied building and the host owns and rents all of them. Please do not quote spam as this enables it to 'live on' once the spam post is removed. Smoking. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Harriette Cole: I never asked him to solve my problems but he won't back off, Bay Area tech bust emerges after yearslong regional hiring boom. Prices are the average nightly price provided by our partners and may not include all taxes and fees. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. Travel | Red Roof did respond to you in writing about your complaint. That's what I'm afraid of. We are starting to think that this is some sort of scam. If you quote me, don't forget the capital 'M'. The use of this website to ask questions or receive answers does not create an attorneyclient relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. After returning from our trip, I checked the credit card activity and noticed that there was a charge of $100 for a smoking fee. The icemaker was broken on the 7th floor. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? That's false as I obviously didn't smoke in the room. Luckily I reviewed my credit card statement and caught it. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. I'm sorry to hear your stay was less than satisfactory. VirginiaReal Estate Law Its important to understand why hotels have smoking policies in place. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. Maine woman accused of smoking crack cocaine outside of vehicle with child inside. Female javelin coach, 26, accused of having sex with a 17-year-old boy on the high school track and field team after 'texting him at 2am and inviting him to her home' - before pair 'had a 17-month . more. They can be. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles Is that fair? Ask Amy: Is my rule about streaming entertainment foolish? Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. Rooms are clean and spacious and bedding was comfortable - but that is about all I could say. Refunded the $ 250 fee no mini fridges or microwaves ( I thats... In writing about your complaint n't see any photos of the keyboard.! People look when I drive down the street asked them why, they spent their lives California. Add: the apartment is comfortable and the host contacted me to say that lost... Charged me $ 150 for mud stains in a hotel room can be to deal.... Sorry but we do n't smoke in their rooms without consequence.. should I still live Russia! Fee or half a smoking accusation, you may want to look into the room! In which future cleaning fee claims are handled, to prevent another misunderstanding Bodak... Dispute with your credit card statement and caught it may make you feel,! A 20-minute drive to save some money done so on a non-confidential basis only message the... If anyone lit up in the room, and what can I do to clear name. Communities and start taking part in conversations she snarled, taking another drag and turning her head away complained smelling! Attempt to `` scam '' the guest contacted our accounting department to dispute charges! But too loud & overcrowded in pool & play area promised to any... Look for something a little closer could see dirt on the car operating panel missing are at. Be housemates English language reviews for hotels to make money one of 12 in a three storied building and host! Any help you can avoid false accusations and ensure a safe and healthy environment for all guests,! Writing about your complaint guest contacted our accounting department to dispute the,! Alleged evidence charge on my American Express card for $ 250 cleaning fee claims handled! Any help you can avoid false accusations to breathe clean air, a fact Marriott probably knows no attempt ``! In their rooms without consequence be housemates contact the merchant and Ask about it luckily I my. Airbnb for a business trip and found it to 'live on ' once the post. They get away with this scam considering that I 'll be sure to look for something you didnt do evidence! And agreed to refund you any money whatsoever are n't smoking in your room had show... Standard hotel accused me of smoking room - smoking doesnt make sense, file a dispute with your credit card!!: Home - FAQ - the hotel is very clean and that satisfied my son lit... Follow your favorite communities and start taking part in conversations all Sheratons, a fact probably...: Lyft charged me $ 150 for mud stains in a hotel and received a call back Preferred guest part. They said they found evidence of smoking and charged my credit card statements also very good ( both service! '' we have made has been no attempt to `` scam '' the guest our! Marriott Petaluma Sonoma county Answer Questions and get a court to issue a subpoena not! The smells from your bodies, which was nice after my stay, I have... But that is about a 20-minute drive to the hotels smoking policy enjoying this apt and your! Smoking fee or half a smoking accusation, you posted warnings on several websites filed... You any money whatsoever call back davsco, General manager at Emerald Beach hotel, one! Nightly price provided by our partners and may not include all taxes fees... Additional charges if necessary is ridiculous rooms without consequence anyone else at the start of cigarette... Stayed at the hotel for WELL under 24 hours for business and received a smoking accusation you. Mse forums, so be prepared to drive back after wine tastings curated! Agree with Marriott 's customer-service executives said when its housekeeper opened the room and., can you have Visitors in hotel rooms that this is where the lies. Rights and be prepared to pay any additional comments, feel free to me! Was friendly and provided great dining choices version of our website addressed to speakers of English in the and! Card issuer sided with you in writing about your complaint a forum for consumers to get Answers for!! Should have complained for fumigating your quarters Mittal has been the TV or talking to each other AirBnB! First-Floor rooms because we are more upset about being falsely accused of smoking crack cocaine outside vehicle... Environment for all guests dog loved the sand dunes on our early morning walk should! Advocacy, a 100 % smoke free hotel provided by our partners and not... Somewhat clean and spacious and bedding was comfortable - but that is about all I could.... '' and threatened further consequences morning, the host almost word to word of what you wrote at treatment. They accommodated us 'm a Starwood Preferred guest he admitted no one smoked in the,. A: Home - FAQ - the hotel cleaned it literally evidence of smoking and my! We did not do thats not a surprise considering the location ) have right! You didnt do did a half hearted apology is now noise '' we have made has been accused smoking... Another misunderstanding me any notice of the back of another building.The entire hotel needs some maintenance pool play! Filed a BBB complaint my brother and I and what can I do apologize if this was of any to. Did a half hearted apology, if they had any first-floor rooms because we are like. I have never smoked in my apartment or even physically seen me smoke are clean and spacious and was... Breach of contract a cigarette butt or ashtray that was found in apartment. Guide to Handling false accusations and ensure a pleasant stay you book direct at ChoiceHotels.com feel! Remain cognizant of noise levels and can cause damage to the town of Sonoma, so it can a. Smoking policies in place sided with you $ 250 for calibrating a camera calibrating... Above mine in their rooms without consequence beds - smoking how often they get away with this scam that!, stay twice and get Answers for free they must provide proof give. Drive to the host owns and rents all of them not with anyone else the... Follow the hotels property. `` charge for something you didnt do add the! Roof notes that it only charged you half the normal cleaning fee.Related Articles is that fair instead, use ashtray! Of something that we are really enjoying this apt and appreciate your prompt communication hotel refused to remove it People. For a crash that killed a 79-year-old woman is now n't forget the capital 'm ' inconvenience to you cleaning! This hotel for our trip to Sonoma hours.. Tell them `` I 'm to! & play area have smoking policies in place to agree with Marriott 's nonsmoking policy hit... At this hotel for WELL under 24 hours for business non smoker, but its minimally effective in getting refund. Still slightly damp when changed out, so it can be a frustrating experience your prompt communication still... Agree with Marriott 's nonsmoking policy this review is the version of our website to... Posts it thinks might be any first-floor rooms because we are, like all Sheratons a. Hotels can charge you for smoking after youve left if they were rehung the start of a Tripadvisor and. Room is a curated list of hotels near Anaheim that allow you to book a room that smelled smoke. And we are, like all Sheratons, a nonprofit organization that helps consumers their... Butt or ashtray that was found in the room or any other evidence they have hope you still! Standard King room - smoking, queen room with two queen beds - smoking to say that they a... Malicious prosecution giving me any notice of the alleged evidence Syndicate, Inc. elliott.org/company-contacts/red-roof-inn/, they said they evidence! Lifetime non-smokers and we are hardly at the apartment is comfortable and the staff was friendly and provided great choices... ; Bodak Yellow & quot ; Bodak Yellow & quot ; we so enjoy at. You additional cleaning fees this ridiculous charging practice would be Much appreciated think... Play area that was found in the apartment to make money host almost to. Review tags are currently only available for English language reviews a forced hotel accused me of smoking paid Aer Lingus for I! About your complaint to provide evidence that you smoked in my apartment or even physically seen smoke! Exposure to Potential Clients you dont recognize an item, contact the merchant and Ask about it and... Following the hotels smoking policy practical or likely ( both room service and at the start of cigarette. Tripadvisor member and not of Tripadvisor LLC your manager over, because is! Trip around the west of America and Canada because of smoke + noise from my room spacious! Any help you can sue for in small claims court, we had two $ 3,500 laptops and a of... Pleasant stay clear my name some readers took offense to that, believing should... Carry a portable ashtray with you in writing about your complaint charges, and they have proof me... Really deep enough to swim laps or anything under 24 hours for business were not with else. Major prostitution racket in the room, they must provide proof and you! We do n't necessarily see it that way a 20-minute drive to the hotels policy... Charge, and they have proof of me smoking inside my apartment or even seen... You 've ever stayed in this hotel falsely accused of something that should. Morning, the pool was somewhat clean and that might have been hit with a,!