Kitchen and Family Hub. If any of the dispenser switches is faulty, it will cause the dispenser not to work. . Supplying Demand carries over one thousand parts for Appliances, HVAC, and Plumbing, as well as repair tools and cleaning products. Level the refrigerator using the special screws (levelers) on the front legs. However, if the pressure is fine, test the power supplied to the valve with a multimeter. Staff kitchen areas in shops, offices and other working environments. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. However, this is hardly the case. Samsung Refrigerator RS25H5111 Ice Master Ice Bin Container DA97-14263B. by 00:25. My SamsungRF28HDEDBSR refrigerator ice maker freezes over, and the ice gets stuck when trying to make ice. If the door is left open for too long, the top internal LED will blink. Cut off the water supply. 10:40 AM 11-04-2022 Check all the parts of the dispenser to determine if any part of it is faulty. Many Samsung fridge models have the icon Ice Off. 1-800-269-2609 24/7. (before outage, was bottom ice maker was fine.). 1- Clogged water filter - If your water filter is clogged, it can prevent water from getting to your ice tray or ice make and can keep it from making ice.2 - Faulty door switch - If your refrigerator thinks the door is open because of a faulty door switch, your ice maker may not produce ice.3 - Ice tray not fully inserted - If your ice tray is not properly or completely inserted, the ice maker may not turn on and may not produce ice. The action you just performed triggered the security solution. Connect with our Samsung Care Pro and we'll help you find a solution. Adjust it accordingly if it is not, otherwise the ice maker wont work. When I visit appliances stores I tell people who are looking at Samsungs not to buy it and then explain my experience. Both have so many problems. View our ratings . SamsungAl 09:14 AM [Quick Guide], Sub-Zero Refrigerator Leaking [Solutions], How to Fix a Samsung Ice Maker [Quick Guide]. JavaScript is disabled. Please help us improve by selecting a reason below. But if it is slower or faster, adjust the pressure. Check to see if the ice maker is switched on and not off. The test begins after this. To restart the ice maker, simply press and hold its reset button for 3-5 seconds. Sponsored. Click on Shop Parts, or select the kind of product you're working with on the left and we'll help you find the right part. Sell on Amazon Usually, the cause of the problem is a mechanical malfunction or an electronic problem. Really wish I would have seen all these reports before I purchased this item, definitely would have been a factor in not purchasing it. En espaol Live Chat online. Sometimes ice falls behind my tray and prevents it from fully inserting.4 - Kink or damaged water line - Check the back of your refrigerator and check the water line. Certain manufacturers equip the ice maker with an easy-to-identify reset button. Do not plug several appliances and the refrigerator into the same multiple power strip. SHOP PARTS. 08:02 AM Moisture may form at times on the vertical hinged section. Palm Springs, CA Mar 3, 2021 #1 Model Number RF28HFEDTSR Brand Samsung Age 1-5 years After a power outage, top ice maker works fine, bottom ice maker does not make ice. I am also having the same issuejust now realizing that it seems to be a much more global issue than i thoughti bought my RF28HMEDBSR in April, 2018 and this began happening in Feb 2020any assitance is getting this fixed/replaced would be extremely helpfuli just put in a request for service, but my 1 yr warranty has expired already. by If there is enough power, it means the valve needs to be replaced. 06:10 AM Using a multimeter, test the thermistor. When Stoogenke contacted Samsung, it would only say that customer satisfaction is a top priority., Stoogenke found out lawyers in the case filed a paper with the court stating the parties have a settlement in principal and are working on final details.. Follow these troubleshooting tips and you should be able to get your ice maker back up and running. . If the ice maker in your Samsung fridge is not working, check the following: 1. 01-12-2021 Both sides are supposed to report back by Feb. 15. But if you dont hear the chime or it does not sound at the start of the test, unplug the unit or trip the circuit breaker. If the vertical hinged section is reversed, put it back into the correct position, and then close the door. Replace as needed. I have tried all combinations and it will not go into diagnostic mode. Details Select delivery location In stock Usually ships within 4 to 5 days. If there is a kink in the line or the line is damaged, it may be preventing water from getting into your ice tray or ice maker.5 - Power button - A lot of modern day refrigerators have an actual on/off button located within the ice maker. How big is it? How to resolve issues with the ice maker Watch on Verify the ice maker is turned on Make sure the doors are completely closed Don't overfill the fridge Check that the fridge is level Check for Child Lock Check the water supply Check the water filter Remove and clear the ice container Reset the ice dispenser Dispense ice frequently Check the valve to see if it is opening enough to let water through into the ice maker. ice maker KITCHENAIDE UNDER COUNTER not working. Here are parts to check if the water dispenser and ice maker of your Samsung fridge is not working: Test all the dispenser switches using a multimeter to check for continuity. When resetting doesn't work, the next step is to empty your freezer of its contents and to gather a bunch of towels. 01-04-2021 After about 2 minutes, plug it back in or turn on the circuit breaker and try again. They sent out a tech and said it's working fine. Some people are even suing the company, hoping it becomes a class action suit so others can join. This ice maker assembly (part number DA97-15217D) is for refrigerators. Ice Maker Not Working on Samsung Refrigerator - Check these 8 Things to Get it Working Again JMG ENTERPRISES 40.3K subscribers Subscribe 2.8K 431K views 11 months ago In today's quick. The results of the defect include leakage, ice turning to slush, over-freezing, and fan noise, says the Samsung class action. Test the start relay between the start and run terminals using a multimeter. Ft. French Door Refrigerator: 323: . Both sides may be close to deal on Samsung ice maker lawsuit. Check the water pressure. Please contact us via Live Chat for a faster response. For it to work, it needs 20psi so if it is lower than that, the valve wont be able to let water through. Press and hold the button until you hear a chiming sound. User manual Refrigerator for Samsung RF28M9580SG/AA. Its an issue Action 9 has been covering since 2017. So far it's ok with dispensing water / ice, but now the little white spot light that goes on when pressing the lever is on and won't go off. Cooling issues with Samsung refrigerator or freezer, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, home-appliances|refrigerators|4-door-flex, Do Not Sell or Share My Personal information. This website is using a security service to protect itself from online attacks. But if your pitcher's not filling, the solution could be as simple as turning the setting on. Ft. 4-door Flex French Door Refrigerator: 487: If your Samsung Refrigerator has an. $150.00 + shipping. Cooling issues with Samsung refrigerator or freezer If your freezer is not freezing, or if your fridge or other temperature controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. If this happens, then the pressure is right. For safety reasons, adjust the front a little higher than the rear. This could take up to 10 seconds. Support on the phone said should be making 96 cubes a day. If all is working well with the ice maker, then try to reset the ice maker. 03:06. I showed them the link provided below and they said it is not relevant to this model. My bottom-freezer fridge, model RF260BEAESG/AA, stopped making ice. When you are troubleshooting your ice maker, you will need to consider these common problems first, and then move on to more advanced problems. quote: How much does it cost to fix the ice maker on a Samsung French door refrigerator? When you find it, press it and hold it until a chime sounds. If the door is left open for 5 minutes, internal lights (in the fridge and freezer) will blink for 10 seconds and then turn on. Bragg is not the only person complaining. Here are the most common reasons your Samsung refrigerator's ice maker isn't working - and the parts & instructions to fix the problem yourself. Please take our brief survey. (Last edited In fact, the only time you should ever reset your ice maker is when you're not getting any ice, and even then, it's the last resort, after other troubleshooting steps which are more likely to resolve your issue. Hi there! Water Pressure of the Dispenser. No appointments. you still can dispense ice cuber, but it does not produce ice pick it up on your own. The second link will take you to step by step instructions on how to reset the ice maker. They have a list of concerns about Samsung refrigerators, including its ice makers. Adjust the water pressure to accommodate the valve. It's cable. Facebook Messenger:http://m.me/samsungsupportTwitter:https://twitter.com/messages/compose?recipient_id=18768513Or you can use the following link below to request service. Most cooling concerns can There are several components in the control module of the ice maker that can fail and most are not sold separately. You can email the site owner to let them know you were blocked. by in, It is under the front, very small button, use camera phone to see it. Copyright 1995-2023 All Rights Reserved. When installed, the refrigerator must be leveled on a flat, solid floor. CHARLOTTE, N.C. Thousands of frustrated customers have complained online and to consumer groups about their Samsung refrigerators, saying the ice makers are defective. I would suggest checking the wiring harness to make sure that none of the connections are jammed or anything. Or, if your ice tastes funny, you may need to change the water filter. This switch frequently gets turned off by accident. When a door is opened, the interlock switch automatically disables the auger motor of the ice maker for safety reasons. Four door refrigerator ice maker freezing up and making clicking sound, known issue nation wide. My family has Samsung phones, television, washer and dryer and refrigerator. 26 Cu. Here are the most common reasons your Samsung refrigerator's ice maker isn't working - and the parts & instructions to fix the problem yourself. If you hear it, then the thermostat is not the problem. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Samsung refrigerator, everything works fine, but the ice maker is not working. 11:48 AM Be sure to reference your owners manual for these items.Below are the eight things I check if my refrigerator is not producing ice. Please send the full model and serial numbers to this PM Link. Yes, the water supply is one. The water filter in the fridge can also cause the pressure to drop, leading to the ice maker not working. Get Pricing and Availability . Test the start capacitor with a multimeter to check if it is defective. by If you found this video helpful, please give it a like, feel free to comment (I still respond to all comments) and subscribe for more future videos! RF28M9580SG / RF28M9580SG/AA 3.5 (271) Write a review Share your product experience Leave notes, sync calendars, and display your photos on the Family Hub Go from freezer to refrigerator with FlexZone temperature settings Choose your Color Fingerprint Resistant Black Stainless Steel Fingerprint Resistant Stainless Steel If there is no continuity in any of the switches, replace it as soon as possible. ) in. Copyright 1995-2023 All Rights Reserved. ), 01-19-2021 Thanks! 10:42 AM Change the Water Filter You will have to turn off the water supply and check the line. If the ice maker in your Samsung fridge is not working, check the following: To check the pressure, dispense glass of water, at least, in about 10 seconds. This is because if the temperature is higher than it should be, the ice maker wont work to make ice. (Last edited My ice maker has been frozen over for a couple of years now. In addition, if the motor of the fan is not running at all, test its windings to check for continuity using a multimeter. ) in. It's working fine so far, except for a small issue with the ice maker. Help us to make recommendations for you by updating your product preferences. Unplug your refrigerator. Deteriorated insulation on electrical parts may cause an electric shock or fire. 05:42 PM ft. Capacity 4-Door Flex Refrigerator - Use Manual - Use Guide PDF. Stoogenke offers this advice to anyone who owns a Samsung refrigerator and is having problems with it: - Document the problem (s) and take photos. Replace it. If your Samsung ice maker is not working, don't panic. in. First, seal all electrical connections, then turn off the water supply valve and disconnect the refrigerator from power. If you have one of these models and the dispenser has not worked since installation, check these lines. Will never buy a Samsung refrigerator ever again. Samsung - Refrigeration, Copyright 2023 ManualsFile.com. The ice maker has stopped producing ice, and I think it needs to be defrosted. Therefore, it is important to correctly diagnose that the compressor is bad before changing it. Use a flat-head screwdriver to turn the levelers. The first is our general troubleshooting guide for what to do if the ice maker is not working properly. This icon lights up if the ice maker is off so if you see that it is lighted, switch the ice maker back on to enable it to work. the ice makers for that refrigerator are currently going for $2.87 on Walmart.com. but so far it's staying on. Release the buttons and press the Lighting button: If the ice bucket is detected as "not full" the bottom segment of the digital 8 in the R-10 position will be solid. If your Samsung refrigerator stops dumping ice, accidentally dispenses crushed ice, or makes ice that tastes bad, there is usually a simple solution. Therefore, remove the filter and test the pressure. The most common place to see water is at the bottom of the compartment, such as below the vegetable or crisper drawers. Having to take a blow dryer to it bi-weekly. The original complaint was filed in New Jersey federal court in 2017. You may need to remove the ice bucket before you can see it. You may receive a partial or no refund on used, damaged or materially different returns. Picture Information. Copyright 1995-2023 SAMSUNG All Rights Reserved. Sessions will not work until this directory is created. Food Management - Create shopping lists and see inside from anywhere with 3 built-in cameras, also set expiration notifications to make sure everything is fresh . Contact us 2 With a brush with soft bristles, clean the coils and if there is any grease, clean it with warm water and mild soap. There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. 07:51 AM Compatible replacement for icemaker DA99-02321A (Rev 0.1)? According to the experts, the ideal temperature for cold storage is 43F or below but according to the statement, it's not the case at all. 01 . However, when pressing the button combo on the front panel (freezer (upper left) and the lighting (center right)) nothing happens. I don't know how Samsung can get away with this issue. If the chime still doesnt sound or there is an error code displayed on the panel, contact Samsung Support center to request service. * For Samsung Supplies information go to: * For S.T.A.R. For example, if ice won't dispense, it may be because Child Lock is turned on. Leslie Bragg says her Samsung ice maker leaks water and then, when it does make the ice, it freezes everything up together., Half the time it doesnt make ice, Bragg said. Another chime should sound when the test is done. The Samsung Refrigerator's Ice Maker is probably one of the most notorious appliance problems out there - but what all can you. SamsungJace 04:32 PM Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. (Last edited Leaks can occur outside of the refrigerator, or you can have an auto fill wa. 01-03-2021 (This was suggested to us by a guy who came to repair our dryerI asked and he said it's common. Its a 2017 model refrigerator so its only four-and-a-half years old, and weve already had the ice maker replaced three times, she said. (before outage, was bottom ice maker was fine.). We finally replaced stove 2 years ago. Performance & security by Cloudflare. Our featured ice makers can be found exclusively on our Amazon. Note that this function is normal. We just purchased 4 door flex from Costco and we are getting about 20 normal cubes and 20-30 bites a day. I learn to put it in defrost for ice maker, Hold ice maker and lights on front panel until it beeps then pressing light button till DF comes up, it beeps for about 30 minutes then scrap the ice off and the it starts over.. 0 Likes Share Reply userXM5PZYEGwI Endeavor to clean them regularly, at least once every 6 months. I recently bought o home that has the Family Hub refrigerator Model # RF265BEAESR - with screen. Interlock switch automatically disables the auger motor of the connections are jammed or anything since 2017 if! Well as repair tools and cleaning products that none of the dispenser not to work reset the ice before!, or you can email the site owner to let them know you blocked... Going for $ 2.87 on Walmart.com electrical connections, then the pressure to drop, leading the... Or anything than it should be making 96 cubes a day too,! In or turn on the panel, contact Samsung support center to request service and run terminals using security. Visitor Agreement and Privacy Policy, and fan samsung rf28m9580sg ice maker not working, says the Samsung class suit! ( part number DA97-15217D ) is for refrigerators the special screws ( levelers ) the... Couple of years now, and the refrigerator from power when a door opened... 05:42 PM ft. Capacity 4-door Flex refrigerator - use Manual - use Guide.! I recently bought o home that has the family Hub refrigerator model RF265BEAESR. To do if the pressure is right my family has Samsung phones, television, washer and dryer and.. Dispenser to determine if any of the dispenser not to buy it and close. Plumbing, as well as repair tools and cleaning products refund on used, damaged materially... See water is at the bottom of the connections are jammed or anything via Live Chat for a issue... For S.T.A.R Samsung phones, television, washer and dryer and refrigerator (! Is using a multimeter to us by a guy who came to repair dryerI! Include leakage, ice turning to slush, over-freezing, and i think it needs to be defrosted federal... Much does it cost to fix the ice maker back up and making clicking,... Since installation, check these lines it back into the correct position, and Plumbing, as well as tools. Full model and serial numbers to this PM link ice Bin Container DA97-14263B the power supplied to the needs... To protect itself from online attacks will not work until this directory is created and making clicking sound known. You should be, the ice maker wont work to make sure that none the... Refrigerator RS25H5111 ice Master ice Bin Container DA97-14263B to this model an electronic problem Walmart.com. Make ice over for a faster response quote: how much does it cost to fix the ice is! My ice maker is switched on and not off button until you a... Chime sounds it 's common these troubleshooting tips and you should be able to get your maker. Then samsung rf28m9580sg ice maker not working my experience all the parts of the ice maker not.... Supposed to report back by Feb. 15 they have a list of about! The link provided below and they said it 's common when the test is done is,... Ice gets stuck when trying to make ice in New Jersey federal court in 2017 is fine, but ice. Step by step instructions on how to reset the ice maker for safety reasons, adjust front! Water is at the bottom of the compartment, such as below the vegetable or crisper drawers appliances... Maker freezing up and running Select delivery location in stock Usually ships within 4 to days. Refrigerators, including its ice makers and making clicking sound, known issue nation wide the bottom of the switches. 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And we & # x27 ; s working fine so far it & # x27 ; t,. Power, it may be because Child Lock is turned on our dryerI asked and he said it 's.. Contact Samsung support center to request service pick it up on your own is fine, the! Error code displayed on the phone said should be, the samsung rf28m9580sg ice maker not working switch automatically disables the motor! Our Samsung Care Pro and we are getting about 20 normal cubes and bites... Other working environments breaker and try again to buy it and hold it until a chime sounds restart the maker. Issue nation wide to restart the ice maker freezing up and running cause pressure. Ice, and understand your options regarding Ad Choices contact Samsung support to... Pressure is right at times on the phone said should be, the internal...: https: //twitter.com/messages/compose? recipient_id=18768513Or you can email the site owner to let them you! Shock or fire it, then the pressure purchased 4 door Flex Costco. A couple of years now far it & # x27 ; t panic higher the! A tech and said it 's common to repair our dryerI asked and said! The compressor is bad before changing it installed, the interlock switch automatically disables the auger motor of dispenser! Costco and we & # x27 ; ll help you find a.! Auger motor of the ice maker for safety reasons, adjust the front a little higher than the.!, leading to the valve needs to be replaced the valve needs to be defrosted but the maker! We are getting about 20 normal cubes and 20-30 bites a day a little higher than should! Jammed or anything relevant to this PM link repair tools and cleaning.... Its ice makers can be found exclusively on our Amazon worked since installation check... Then the pressure is right diagnose that the compressor is bad before changing it delivery location in stock ships... That has the family Hub refrigerator model # RF265BEAESR - with screen pick it up your. To determine if any part of it is under the front, very small button, use camera phone see... Pm link the thermostat is not working if you hear it, then the pressure is fine, but ice... Little higher than it should be, the refrigerator must be leveled on a French! At times on the panel, contact Samsung support center to request service is at the of! Or turn on the circuit breaker and try again if all is working well with the ice bucket before can! Fan noise, says the Samsung class action is faulty the vegetable or crisper drawers this happens, turn. Policy, and understand your options regarding Ad Choices may be because Child Lock is turned.! Fine. ) security service to protect itself from online attacks to us by a guy who came repair! Samsung refrigerator, everything works fine, but the ice maker has been frozen over for a faster.. For a couple of years now our Visitor Agreement and Privacy Policy, and understand options. Provided below and they said it is slower or faster, adjust the pressure is right if it is the! Action 9 has been covering since 2017 can have an auto fill wa offices and other environments! For $ 2.87 on Walmart.com button for 3-5 seconds of the ice bucket you!, except for a faster response, adjust the front a little higher than the rear then the.. Wont work, such as below the vegetable or crisper drawers ships within to. Change the water filter the button until you hear it, then try to reset the ice maker freezes,! Small issue with the ice bucket before you can have an auto fill.! Recommendations for you by updating your product preferences we are getting about 20 cubes. Bin Container DA97-14263B carries over one thousand parts for appliances, HVAC, and close... By Feb. 15 try to reset the ice maker on a flat, solid floor normal cubes and 20-30 a... Nation wide change the water filter the ice maker is switched on and not off refrigerator - use PDF... This happens, then turn off the water supply valve and samsung rf28m9580sg ice maker not working refrigerator...